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Rental / Payment / Cancellation Policies


To abide by all legal requirements and property security rules, you will be asked to confirm your contact information, sign a rental agreement and complete secure Guest Verification process. The information is collected for screening and verification only and is not stored or used for any other purposes. Since guests will not be showing ID upon arrival like is required for a hotel stay, property owners require each guest to be verified at time of booking. Thank you!


RESPONSIBLE PARTIES:  Minimum age to rent varies by property based on insurance carrier. Reservations made under false pretenses will result in immediate cancellation of the rental, forfeiture of all payments, and guests will be asked to vacate the rental property immediately. Guests are not allowed to organize events (reunions, weddings, receptions, graduations, or other similar events) on/in the property.  Guest acknowledge that he/she will occupy the property for the lease period and will not permit anyone else to occupy any portion of the property during the lease period. Guest agrees that the premises shall not be used for any illegal or unlawful purpose. Occupancy and use of the premises and common areas in a manner that disturbs or offends other guests/residents shall be deemed grounds for cancellation of the rental agreement.  Haller Coastal Homes/Owner does not allow house parties in any rental property.

GOOD NEIGHBOR POLICY: Our city has a VERY strict NO party, NO social gatherings policy in effect for all vacation rentals in residential zones. Occupant may not host parties on the premises or invite guests to the premises with the intention of having a party or social gathering that would disturb neighbors, owners or occupants in adjacent rental properties.  Quiet time for guests is from 10:00pm-8:00am.  Gathering on outdoor patios or loud indoor gatherings past 10:00pm that disturbs neighboring properties is not permitted at any time. Some properties located in residential neighborhoods may/may not have decibel measuring devices located outdoors to stay in compliance with city noise ordinances. If the property you are staying at has this decibel meter, guests will be alerted via text and email if noise is too loud after 10:00pm and before 8:00am. These are not listening devices, do not record conversations and are only installed to make sure the Good Neighbor Policy is strictly adhered to and property is in compliance with the city’s noise ordinance.

RATES: Rates are quoted on a per night, per week or per month basis as noted. Rates vary based on season and length of stay. Unless specified, arrival time is after 3:00 p.m. (California properties) 4:00pm (Hawaii properties), and departure time is by 10:00 a.m. on the day of departure. Charges vary and are subject to change without notice prior to confirming your booking request. All properties come fully equipped with television(s), linens, beach towels, hair dryers, dishes and utensils and an initial supply of soap and paper goods. Other amenities vary per property.

FINAL PAYMENT: Final payment on reservation is due 60 days prior to arrival.

CANCELLATION AND REFUND POLICY: Our company manages clients second homes.  Since we do not operate like a hotel and most of our properties do not collect a separate “security deposit” (only monthly stays or longer may require one), we encourage ALL of our guests to purchase trip insurance.  It’s a nominal price to pay to protect you in the event of an unforeseen cancellation.
MORE THAN 60 DAYS (prior to arrival): Reservation is fully refundable, however may be subject to a 5% processing fee on any amounts paid to date.
60-30 DAYS (prior to arrival): 50% of total cost of reservation is non-refundable.
LESS THAN 30 DAYS (prior to arrival): NO REFUNDS, guests forfeit the total reservation amount, less the Cleaning Fee which is refundable. Cancellation, early departure or shortened stay does NOT warrant any refund of rental amounts paid. No future credit or refund will be given for ANY shortened stay or late arrival.
*Please note, the property manager cannot change the reservation to a future date without at least 60 days notice or more.  Any such changes are subject to the property owner’s approval.
Cancellations due to NATURAL DISASTERS, LOCAL/NATIONAL EMERGENCIES, ACTS OF GOD or HEALTH RELATED REASONS: The policies listed above remain in effect UNLESS the city issues an evacuation order during your stay or scheduled stay.  In these cases where the city has issued such an evacuation order, you will be allowed to move your reservation to another date within the year and apply any payments made towards this new reservation.  Owner and Haller Coastal Homes make no guarantees your desired dates will be available and other dates may need to be selected to accommodate this new reservation. Guests that have already checked into a property and are requesting a refund due to an evacuation order, may apply any unused rental rate towards a future reservation when property is available. NO REFUNDS will be given for any late arrival or shortened stay.  While weather changes and local/national emergencies which include but are not limited to Acts of God, can happen that may affect/impact your stay, the owners of these properties and Haller Coastal Homes do not have control over the degree of impact, make no representations or warranties, and are not liable for events beyond their control.  We recommend purchasing Travel/Trip insurance and a “Cancel for any Reason” policy that covers for everything to ensure peace of mind in the event of any unexpected cancellation or local/national disaster, act of God that may impact your stay. Additionally, cancellations due to health related or other personal reasons are subject to time frames and policies listed above.  We apologize but guests agree by way of this rental agreement that they are renting someone’s home, not a hotel and cancellation policies are VERY STRICT as mentioned above. The only way to potentially protect your investment is by purchasing trip insurance that covers these events. I acknowledge that this is a legally binding document and check boxes serve only to reiterate the importance of reading that section carefully.  I further certify that I have read all terms and conditions in this document.1. For reservations that are STAYS OF LESS THAN 30 NIGHTS (Rentals that are nightly or weekly and less than 30 nights)

CHANGES TO ANY BOOKING MAY RESULT IN ADDED CHARGES: A processing fee of 5% may be deducted in the event guest fails to complete Guest Verification and/or sign the rental agreement within the time period outlined when booking and the reservation has to be cancelled by property manager. This fee also applies to any guest cancellation in conjunction with the cancellation policy. This guest requirement was acknowledged by guest at the time of booking. Any changes made by the guest to a reservation, are subject to approval by the property owner and availability. Owners do not offer any refunds when guest stay is shortened. Please refer to the cancellation policy regarding any guest initiated cancellations.

DIRECTIONS & PROPERTY INFORMATION: 7 days prior to arrival time which is 3:00pm PST, instructions and the property address will be emailed to you. Due to past experience at our properties, it is for the safety and security of our current guests that this information is not provided more than 7 days prior to arrival time. All amenities are listed under the property online as well as under the amenities section of this website. Please check this information at any time if you have questions about what is offered at the location you are staying at.

CONDITION OF RENTAL: The property shall be in the same condition upon departure as at arrival. Normal wear and tear excepted. Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Owner or agent of fire or other damage to property. Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property.

A/C (AIR CONDITIONING): Santa Barbara properties and surrounding areas do not have central A/C as it is rarely needed. Approximately 90% of all the homes in SB do NOT have A/C. We rely on our cool ocean breezes! However, many of our rentals do have portable high output units to keep properties cool on some days that may be hotter than normal and some include central A/C. Please make sure to ask about the home you are renting and ensure that it meets your requirements.

NO SMOKING/VAPING POLICY: Smoking of any product is NOT allowed both in and on the premises or anywhere near the property.  If smoking does occur on the premises or in the yard or close to neighboring properties, Occupant is responsible for all damage and fines caused by the smoking including, but not limited to, stains, burns, odors, and removal of debris.  Occupant, Authorized Guests, and all others may be required to immediately leave (eviction) from the Premises as there are strict ordinances and regulations in our city and for these communities against smoking.  Occupant is in breach of this Agreement, and Occupant forfeits its right to return of security deposit if any was collected if guest is found smoking in or on premises.  Damage Waiver Policy does not apply to smoking in and around property.  Charges to eliminate smoke smell and damage will be charged to credit card on file or billed to guest security deposit on file if one was collected for this property.

PET POLICY: 1 non-shedding, potty trained dog is permitted at properties that allow a pet*.  Many property owners are allergic to pets as well as future guests. If an unauthorized pet is on the premises, Occupant is responsible for all damage caused by the pet, Occupant, Authorized Guests, pet and all others may be required to immediately leave the premises, or be removed from it.  Occupant is in breach of this Agreement and Occupant forfeits its right to return of any security deposit.
Damage Waiver Policy does not apply to unauthorized pets.
*Look for paw print on main gallery photo page on website to find properties that allow a dog.

AMENITIES AND RESTRICTED USE: We list the items that are included, if the amenity is not listed- it is not there- please do not assume. Refer to our property listings on our website to review what is provided at each specific property.
The premises are to be used exclusively for residential purposes. No retail or other commercial use of premises is permitted. The premises are NOT to be used for meetings, receptions, parties, reunions, weddings, get-together’s or for any type of gathering or party. Overnight accommodations are restricted to the number of Guests agreed upon in advance and stated/listed in this agreement. The Premises shall not be used in such a manner as to generate noise (including loud music & loud children) which will disturb neighbors, nor will neighbors be harassed or bothered in any matter. Absolute quiet time for all properties is from 10:00 P.M. until 8 A.M. daily. The guest agrees in advance that if a police visit is required or if there are multiple neighbor excessive noise complaints this will result in a forfeit of the entire rental amount, plus an additional $300 per registered guest, and the guest/guests will leave the property immediately at the request of the property manager.. We repeat: There shall not be any “house parties” on the premises, there shall never be more than the number of persons listed as Guest’s Guests or the number listed as maximum occupancy on the Premises at any time. Nor shall Registered Guest’s Guests ever be alone on the Premises. Guest agrees to maintain the premises in the same conditions as when received and will not allow any waste, misuse or neglect. Should any waste, misuse or neglect occur on the leased premises, it will be the sole responsibility of the Guest.  Maintenance, pest control and landscaping may occur during your stay and must not be prevented by occupants. These service people keep the property operating for your enjoyment so please do not interrupt the service. If the service people are hindered in any way, the cost of the additional service will be billed to the guest.

FURNISHINGS WEAR AND TEAR, TRASH, NEEDED REPAIRS: Guest agrees not to move or alter any of the furnishings and shall use them only for the purpose intended. Guest shall respect and protect all furnishing and décor and understands that some of the furnishings are unique and valuable. Guest shall be solely responsible for replacement value for any damage or destruction to furnishings on the leased Premises.  The premises shall be kept in as clean, healthy and safe as conditions of the Premises permit, and causing no unsafe or unsanitary conditions. No junk, recycling or garbage will be allowed to accumulate on or near the premises, as this may attract pests. It is the guest’s responsibility to take trash to the bins supplied, or in the case of private homes to ensure the trash is set out on the specified pick up days. Care should be taken not to damage the furniture with wet or soiled clothing or swimsuits or with suntan lotion or sun block. Sun block will stain leather and cloth items. Beach towels provided shall be placed on all cushions to prevent soiling from suntan lotions/blocks/oils.

KEYS, REMOTES, GATE REMOTES: Most properties have keyless entry systems. However, there may be additional common area keys or remotes to the garages or gates. There will be a minimum charge of $50.00 for replacement of each lost key, 150.00 for lost gate fobs or remotes and a $75.00 -200.00 charge for lost garage remote controls.

MAIL: Please do not send packages, mail or important documents to your vacation rental address.  The delivery services are not reliable (this includes US Postal, UPS, Fed Ex. We do not have keys for private owner’s mail boxes, so if delivered to a postal box or shared box system we will not have the ability to open the box.  If you are needing mail service during your stay we recommend getting a temporary box at a local UPS store in town.

CHILDREN: All children shall be supervised at all times. Severe injury or death could result from failure to properly supervise the children. Children must be supervised around water features, including ponds, spas, pools, beaches and ocean access points. Additionally, children are not to play in the landscaping or with any of the furnishings. The home is NOT CHILD PROOF and requires children to be constantly supervised. GUEST alone is responsible for child safety. In consideration of others, it is the parent’s responsibility to control disturbing activities of children in and around units.  Any occupants or guests are not to make disturbing noises before 9:00am or after 10:00pm. Any loud activity, such as singing, playing of musical instruments, televisions or radios is not permitted at any time.

The garage, some storage areas and/or closets may not be accessible to the Guest. Most properties have one-two parking spaces available, some private homes have additional parking but at no time shall there be more than two vehicles parked at any one residence if 2 spaces are provided.

INSURANCE: Owner insurance- Occupant’s or guests personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause.  Owner does not insure against personal injury to Occupant, guests or licensees due to any reason other than the condition of the Premises. Occupant Insurance – Owner recommends that Occupant carry or obtain insurance to protect Occupant, guests and licensees and their personal property from any loss or damage.
Guest’s personal property and vehicles are not insured by Haller Coastal Homes. Haller Coastal Homes is not responsible for any loss or theft both inside and outside the unit. Guest agrees that Agent or Owner shall not be liable for travel disruptions, Guest’s personal property or illness or injury. Guest is strongly encouraged to purchase a Travel Insurance Policy to protect against cancelations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancelation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments.

DAMAGES: The Guest will at the Guest’s expense and at all times maintain the premises, furnishings and appliances in clean and good condition and will surrender the same upon termination of this Agreement in as good a condition as when received.  The Guest understands that the Guest will be responsible for repair of all damage not covered under the scope of the damage waiver protection plan.  Any items missing from the unit will be charged to the Guests’ credit card at the replacement cost of such item.

UNFORESEEN CIRCUMSTANCES, UNAVAILABILITY OR PREMISES, OTHER: Guest understands that in the event the vacation accommodation is sold by the owner or there are UNFORESEEN CIRCUMSTANCES that (ie: natural disasters, scheduled or unscheduled construction, flood, damage to the unit caused by construction failures, plumbing, electrical, pests, mold, double booking, etc), Haller Coastal Homes, acting as a booking intermediary between you and the property owner will use its best efforts to provide a substitute vacation accommodation of equal value of the original agreement. If Haller Coastal Homes is unable to find such alternate accommodations, then at the option of the property owner or manager this Agreement shall be canceled and terminated. Haller Coastal Homes shall refund to Guest all payments made by Guest under this Agreement for any unused portion of the booking, and Haller Coastal Homes and Guest shall thereafter not have any liabilities or obligations to the other arising out of the unavailability of the rental property and/or Guest’s travel arrangements.

RIGHT OF ENTRY AND INSPECTION, PERIODIC MAINTENANCE, PEST SERVICES: Haller Coastal Homes will have the right to enter the premises pursuant to state law; (1) In case of emergency, without prior notice. (2) To make necessary repairs, alterations, improvements, supply necessary or agreed services. Guest acknowledges that routine care taking and grounds maintenance which may include pest maintenance, will occur periodically during the lease period.

CONDUCT: The Guest will not violate any City, State, Association or Federal Law in or about the premises, and the Guest agrees to comply. No hazardous materials will be stored on premises. There will be no disturbing the peace or acts creating a nuisance or loud or unusual noises or intoxication in or about the premises at any time. Smoking of any kind is not permitted on the premises.

HOLDOVER, ABANDONED PERSONAL PROPERTY: If you stay in the unit, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant. If you leave any personal property, it will be considered abandoned property.  Please contact us as soon as possible and we will try to locate the items. After 20 days, we may donate any items to a charitable organization. When the Guest vacates or abandons the property any personal property left behind on the premises shall be deemed abandoned by the Guest and AGENT shall not be held responsible. During Guest’s occupancy, Guest is solely responsible for the security of all the Guest’s personal property and the Agent shall not in any way be liable for loss, theft or damage of the same. Additionally, Guest shall however, be responsible for AGENTS personal property under the Guest control by virtue of this rental agreement/ lease. If you leave something behind we will make an effort to locate it and return it to you C.O.D. Items unclaimed after thirty days will be donated to charity.

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