Rental / Payment / Cancellation Policies

CHANGES TO ANY BOOKING MAY RESULT IN ADDED CHARGES: A processing fee of 5% may be deducted in the event guest fails to complete Guest Verification and/or sign the rental agreement within the time period outlined when booking and the reservation has to be cancelled by property manager. This fee also applies to any guest cancellation in conjunction with the cancellation policy. This guest requirement was acknowledged by guest at the time of booking. Any changes made by the guest to a reservation, are subject to approval by the property owner and availability. Owners do not offer any refunds when guest stay is shortened. Please refer to the cancellation policy regarding any guest initiated cancellations.

DAMAGE WAIVER: This is a Non-Refundable Policy
The Damage Waiver Policy covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to departure. The Plan takes effect at arrival time. All coverage terminates upon normal departure time or the departure of the Guest, whichever occurs first. The Guest must report any loss or damage to the unit or its contents immediately to Haller Coastal Homes staff. This limited damage protection is void if not reported promptly. All you have to do is report any damage before you leave. The plan will cover a maximum amount of damage up to $500/$1000/$1500/$3000 depending on property you have rented. Any damages that exceed the amount will be charged to the credit card on file. This is a mandatory non-refundable waiver required in lieu of a security deposit or larger security deposit, depending on property rented. Rental agreement discusses the terms in more detail.

SECURITY DEPOSIT:Most properties do not require a security deposit. Please refer to your invoice for more information about this. If a security deposit has been provided, these funds may be applied to actual damages caused by GUEST. This is at the sole discretion of the Haller Coastal Homes inspector; the property will be reviewed on day of the Guest’s departure, or the next business day. This may include excess phone or cable charges, excessive cleaning charges, excess services required, moving furniture, fines imposed and/or costs for enforcing this agreement. Within 21 days following the end of the tenancy the Damage/ Security Deposit will be applied, accounted for or refunded to the Guest. Guest shall report any damage noted upon arrival to avoid any Damage/ Security Deposit losses. The refund will be returned to the credit card on file within 21 days after departure.

DIRECTIONS & PROPERTY INFORMATION:
7 days prior to arrival time which is 3:00pm PST, instructions and the property address will be emailed to you. Due to past experience at our properties, it is for the safety and security of our current guests that this information is not provided more than 7 days prior to arrival time. All amenities are listed under the property online as well as under the amenities section of this website. Please check this information at any time if you have questions about what is offered at the location you are staying at.

CONDITION OF RENTAL:
The property shall be in the same condition upon departure as at arrival. Normal wear and tear excepted. Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Owner or agent of fire or other damage to property. Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property.

A/C (AIR CONDITIONING):
Santa Barbara properties and surrounding areas do not have central A/C as it is rarely needed. Approximately 90% of all the homes in SB do NOT have A/C. We rely on our cool ocean breezes! However, many of our rentals do have portable high output units to keep properties cool on some days that may be hotter than normal and some include central A/C. Please make sure to ask about the home you are renting and ensure that it meets your requirements.

NO SMOKING/VAPING POLICY:
Smoking of any product is NOT allowed both in and on the premises or anywhere near the property.  If smoking does occur on the premises or in the yard or close to neighboring properties, Occupant is responsible for all damage and fines caused by the smoking including, but not limited to, stains, burns, odors, and removal of debris.  Occupant, Authorized Guests, and all others may be required to immediately leave (eviction) from the Premises as there are strict ordinances and regulations in our city and for these communities against smoking.  Occupant is in breach of this Agreement, and Occupant forfeits its right to return of security deposit if any was collected if guest is found smoking in or on premises.  Damage Waiver Policy does not apply to smoking in and around property.  Charges to eliminate smoke smell and damage will be charged to credit card on file or billed to guest security deposit on file if one was collected for this property.

PET POLICY:
1 non-shedding, potty trained dog is permitted at properties that allow a pet*.  Many property owners are allergic to pets as well as future guests. If an unauthorized pet is on the premises, Occupant is responsible for all damage caused by the pet, Occupant, Authorized Guests, pet and all others may be required to immediately leave the premises, or be removed from it.  Occupant is in breach of this Agreement and Occupant forfeits its right to return of any security deposit.
Damage Waiver Policy does not apply to unauthorized pets.
*Look for paw print on main gallery photo page on website to find properties that allow a dog.

​AMENITIES AND RESTRICTED USE:
We list the items that are included, if the amenity is not listed- it is not there- please do not assume. Refer to our property listings on our website to review what is provided at each specific property.
The premises are to be used exclusively for residential purposes. No retail or other commercial use of premises is permitted. The premises are NOT to be used for meetings, receptions, parties, reunions, weddings, get-together’s or for any type of gathering or party. Overnight accommodations are restricted to the number of Guests agreed upon in advance and stated/listed in this agreement. The Premises shall not be used in such a manner as to generate noise (including loud music & loud children) which will disturb neighbors, nor will neighbors be harassed or bothered in any matter. Absolute quiet time for all properties is from 10:00 P.M. until 8 A.M. daily. The guest agrees in advance that if a police visit is required or if there are multiple neighbor excessive noise complaints this will result in a forfeit of the entire rental amount, plus an additional $300 per registered guest, and the guest/guests will leave the property immediately at the request of the property manager.. We repeat: There shall not be any “house parties” on the premises, there shall never be more than the number of persons listed as Guest’s Guests or the number listed as maximum occupancy on the Premises at any time. Nor shall Registered Guest’s Guests ever be alone on the Premises. Guest agrees to maintain the premises in the same conditions as when received and will not allow any waste, misuse or neglect. Should any waste, misuse or neglect occur on the leased premises, it will be the sole responsibility of the Guest.  Maintenance, pest control and landscaping may occur during your stay and must not be prevented by occupants. These service people keep the property operating for your enjoyment so please do not interrupt the service. If the service people are hindered in any way, the cost of the additional service will be billed to the guest.

FURNISHINGS WEAR AND TEAR, TRASH, NEEDED REPAIRS:
Guest agrees not to move or alter any of the furnishings and shall use them only for the purpose intended. Guest shall respect and protect all furnishing and décor and understands that some of the furnishings are unique and valuable. Guest shall be solely responsible for replacement value for any damage or destruction to furnishings on the leased Premises.  The premises shall be kept in as clean, healthy and safe as conditions of the Premises permit, and causing no unsafe or unsanitary conditions. No junk, recycling or garbage will be allowed to accumulate on or near the premises, as this may attract pests. It is the guest’s responsibility to take trash to the bins supplied, or in the case of private homes to ensure the trash is set out on the specified pick up days. Care should be taken not to damage the furniture with wet or soiled clothing or swimsuits or with suntan lotion or sun block. Sun block will stain leather and cloth items. Beach towels provided shall be placed on all cushions to prevent soiling from suntan lotions/blocks/oils.

​CLEANLINESS AND CLEANING:  
Please let us know as soon as possible if there are any cleaning issues or if any repairs are necessary.  We understand accidents happen and the Damage Waiver Plan will cover accidental damage up to $500/$1000 if this damage is reported to our office.  Please let us know if something happens and we will address as soon as possible.  The Guest will pay cleaning fees in advance as a non-refundable cleaning deposit, prior to commencement of occupancy of premises. The guest may contract directly with the cleaning company for additional services such as daily maid services, additional cleanings, etc. Please contact Haller Coastal Homes for cleaning company contact information.

KEYS, REMOTES, GATE REMOTES:
Most properties have keyless entry systems. However, there may be additional common area keys or remotes to the garages or gates. There will be a minimum charge of $50.00 for replacement of each lost key, 150.00 for lost gate fobs or remotes and a $75.00 -200.00 charge for lost garage remote controls.

MAIL
Please do not send packages, mail or important documents to your vacation rental address.  The delivery services are not reliable (this includes US Postal, UPS, Fed Ex. We do not have keys for private owner’s mail boxes, so if delivered to a postal box or shared box system we will not have the ability to open the box.  If you are needing mail service during your stay we recommend getting a temporary box at a local UPS store in town.

CHILDREN
All children shall be supervised at all times. Severe injury or death could result from failure to properly supervise the children. Children must be supervised around water features, including ponds, spas, pools, beaches and ocean access points. Additionally, children are not to play in the landscaping or with any of the furnishings. The home is NOT CHILD PROOF and requires children to be constantly supervised. GUEST alone is responsible for child safety. In consideration of others, it is the parent’s responsibility to control disturbing activities of children in and around units.  Any occupants or guests are not to make disturbing noises before 9:00am or after 10:00pm. Any loud activity, such as singing, playing of musical instruments, televisions or radios is not permitted at any time.

UTILITIES:
All the utilities and services for the premises are included in the rental amount except for any services such as an electrical surcharge, water overages that are specifically mentioned as additional in the rental agreement. This policy is only for vacation rentals and not applicable to short term (monthly) longer term leases.  Refer to your rates table if you have questions or contact us.

GARAGE, PARKING, AND OWNERS’ CLOSETS:
The garage, some storage areas and/or closets may not be accessible to the Guest. Most properties have one-two parking spaces available, some private homes have additional parking but at no time shall there be more than two vehicles parked at any one residence if 2 spaces are provided.

INSURANCE:
Owner insurance- Occupant’s or guests personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause.  Owner does not insure against personal injury to Occupant, guests or licensees due to any reason other than the condition of the Premises.
Occupant Insurance – Owner recommends that Occupant carry or obtain insurance to protect Occupant, guests and licensees and their personal property from any loss or damage.
Guest’s personal property and vehicles are not insured by Haller Coastal Homes. Haller Coastal Homes is not responsible for any loss or theft both inside and outside the unit. Guest agrees that Agent or Owner shall not be liable for travel disruptions, Guest’s personal property or illness or injury. Guest is strongly encouraged to purchase a Travel Insurance Policy to protect against cancelations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancelation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments.

DAMAGES:
The Guest will at the Guest’s expense and at all times maintain the premises, furnishings and appliances in clean and good condition and will surrender the same upon termination of this Agreement in as good a condition as when received.  The Guest understands that the Guest will be responsible for repair of all damage not covered under the scope of the damage waiver protection plan.  Any items missing from the unit will be charged to the Guests’ credit card at the replacement cost of such item.

UNFORESEEN CIRCUMSTANCES, UNAVAILABILITY OR PREMISES, OTHER:
Guest understands that in the event the vacation accommodation is sold by the owner or there are UNFORESEEN CIRCUMSTANCES that (ie: natural disasters, scheduled or unscheduled construction, flood, damage to the unit caused by construction failures, plumbing, electrical, pests, mold, double booking, etc), Haller Coastal Homes, acting as a booking intermediary between you and the property owner will use its best efforts to provide a substitute vacation accommodation of equal value of the original agreement. If Haller Coastal Homes is unable to find such alternate accommodations, then at the option of the property owner or manager this Agreement shall be canceled and terminated. Haller Coastal Homes shall refund to Guest all payments made by Guest under this Agreement for any unused portion of the booking, and Haller Coastal Homes and Guest shall thereafter not have any liabilities or obligations to the other arising out of the unavailability of the rental property and/or Guest’s travel arrangements.

RIGHT OF ENTRY AND INSPECTION, PERIODIC MAINTENANCE, PEST SERVICES:
Haller Coastal Homes will have the right to enter the premises pursuant to state law; (1) In case of emergency, without prior notice. (2) To make necessary repairs, alterations, improvements, supply necessary or agreed services. Guest acknowledges that routine care taking and grounds maintenance which may include pest maintenance, will occur periodically during the lease period.

CONDUCT:
The Guest will not violate any City, State, Association or Federal Law in or about the premises, and the Guest agrees to comply. No hazardous materials will be stored on premises. There will be no disturbing the peace or acts creating a nuisance or loud or unusual noises or intoxication in or about the premises at any time. Smoking of any kind is not permitted on the premises.

TERMINATION OF OCCUPANCY:
Upon termination, the Guest will: (1) completely vacate the premises, including lanais, yards and any parking or storage areas used by the Guest; (2) leave keys in unit or return them to the on-site office, (3) leave remote controls and garage door openers in the unit, (4) leave all furnishings in the same condition as received.

HOLDOVER, ABANDONED PERSONAL PROPERTY:
If you stay in the unit, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant. If you leave any personal property, it will be considered abandoned property.  Please contact us as soon as possible and we will try to locate the items. After 20 days, we may donate any items to a charitable organization. When the Guest vacates or abandons the property any personal property left behind on the premises shall be deemed abandoned by the Guest and AGENT shall not be held responsible. During Guest’s occupancy, Guest is solely responsible for the security of all the Guest’s personal property and the Agent shall not in any way be liable for loss, theft or damage of the same. Additionally, Guest shall however, be responsible for AGENTS personal property under the Guest control by virtue of this rental agreement/ lease. If you leave something behind we will make an effort to locate it and return it to you C.O.D. Items unclaimed after thirty days will be donated to charity.

ADMINISTRATIVE/LEGAL PROCEDURES:
California shall have personal jurisdiction over the parties and the county in which the Premises is located shall be the forum for any legal action brought in relation to this Agreement. If any credit card transaction is disputed at a future date with this tenant/cardholder, I am aware that the owner of this property, as well as Haller Coastal Homes, can/will pursue legal actions in a court of law and when prevailing, additionally recover the costs of court and attorneys fees. Guest further agrees by way of this rental agreement that any legal actions will be handled in the state where the property is located, not where the guest resides.

LIMITATION OF LIABILITY:
Under no circumstances shall Haller Coastal Homes be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by Haller Coastal Homes or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors or services as substituted; By booking this property, you acknowledge that in all events and circumstances, Haller Coastal Homes, its officers and employees shall not be liable. Haller Coastal Homes reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Home Owners Association House Rules, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.

INDEMNIFICATION AND HOLD HARMLESS:
Guest agrees to indemnify and hold harmless Owner and Agent and their representatives from and against any liability for personal injury or property damage sustained by any person (including Guest’s Guests) as a result of any cause, unless caused by the gross negligence or intentional willful act of the Owner/ Agent. Guest is aware that they have the option to purchase Travel Insurance. Haller Coastal Homes will not be liable for any damages or injury to the Guest, or any other person, or to any property, occurring on the premises or any part, or in common areas. The Guest agrees to hold Haller Coastal Homes harmless from any claims for damages, regardless of how caused. The subject property may have located thereon a swimming pool, hot tub spa or have ocean front access. A swimming pool and spa is inherently dangerous, especially to young children and the infirm. The following are prohibited; diving & scuba gear, running in pool area; glass containers in pool area; any minors in or around pool or on the lava beds or the ocean without adult supervision. In consideration of the owner’s agreement to rent the subject property to the Guest, Guest agrees to strictly abide by the Pool and Spa Rules, use a standard of caution around the ocean and does further agree to indemnify, defend and hold harmless the owner and Haller Coastal Homes from and against all claims, liability or loss that Guest may sustain from the use or operation of the swimming pool, spa and the ocean by Guest and/or Guest’s invitees. Guests understand that the natural world can be dangerous, rocks are slippery and the ocean is dangerously unpredictable. Enter at your own risk.