Santa Barbara & Montecito Vacation Rental Policies
When you book directly with Haller Coastal Homes, a trusted locally owned vacation rental company in Santa Barbara, you skip the middleman and save 12–15% on unnecessary service fees. Enjoy a seamless booking experience, personalized service and peace of mind knowing you are working with local experts who care. It’s the quickest, easiest and most affordable way to secure your perfect Santa Barbara vacation rental beach house, cottage, or coastal villa for your next getaway.
BOOKING A PROPERTY
✔️Locate the property you would like to book and click the “Book Now” button
✔️ Fill out your information, choose if you’d like trip insurance (highly recommended) and complete payment details
✔️ You’ll immediately receive a rental agreement to sign, and we will begin reviewing your reservation
✔️ After 24 hours, your first payment of 50% (excluding taxes/fees) will process and your booking will be confirmed
✔️ A payment receipt will be sent to your email
✔️ Our secure credit card processor will send you a link to verify your identity (like hotels do at check-in)
✔️ Your balance is automatically charged 60 days before arrival, to the card on file
✔️ Arrival instructions and the property address are emailed 7 days before check-in
✔️ Let the vacation fun begin!
REFUND AND CANCELLATION POLICY (updated 9/22/25)
• Within 24 hours of booking: Payment is not processed until 24 hours after booking and can be cancelled. However, if reservation is made 72 hours or less prior to the arrival date, payment is processed IMMEDIATELY and is non-refundable.
• More than 60 days prior to arrival date: FULL REFUND
• 60-30 days prior to arrival date: 50% of TOTAL RESERVATION COST is non-refundable
• Less than 30 days prior to arrival date: NO REFUNDS
We highly recommend purchasing trip insurance
CHECK-IN & CHECK-OUT TIMES (Santa Barbara & Montecito Properties)
• Check-In Time: 3:00 PST
• Check-Out Time: 10:00 PST
GOOD NEIGHBOR POLICY – Santa Barbara vacation rentals: Our city has a very strict NO party, NO social gatherings policy in effect for all vacation rentals in residential zones. Occupant may not host parties on the premises or invite guests to the premises with the intention of having a party or social gathering that would disturb neighbors, owners or occupants in adjacent rental properties. Quiet time for guests is from 10:00pm-8:00am. Gathering on outdoor patios or loud indoor gatherings past 10:00pm that disturbs neighboring properties is not permitted at any time. Some properties located in residential neighborhoods may/may not have decibel measuring devices located outdoors to stay in compliance with city noise ordinances. If the property you are staying at has this decibel meter, guests will be alerted via text and email if noise is too loud after 10:00pm and before 8:00am. These are not listening devices, do not record conversations and are only installed to make sure the Good Neighbor Policy is strictly adhered to and property is in compliance with the city’s noise ordinance.
NO SMOKING/VAPING POLICY: Smoking of any product is NOT allowed both in and on the premises or anywhere near the property. If smoking does occur on the premises or in the yard or close to neighboring properties, Occupant is responsible for all damage and fines caused by the smoking including, but not limited to, stains, burns, odors, and removal of debris. Occupant, Authorized Guests, and all others may be required to immediately leave (eviction) from the Premises as there are strict ordinances and regulations in our city and for these communities against smoking. Occupant is in breach of this Agreement, and Occupant forfeits its right to return of security deposit if any was collected if guest is found smoking in or on premises. Damage Waiver Policy does not apply to smoking in and around property. Charges to eliminate smoke smell and damage will be charged to credit card on file or billed to guest security deposit on file if one was collected for this property.
PET POLICY: We are all pet lovers however, we do not own the properties we manage. These are private homes owned by individual owners and NOT public accommodations governed by the ADA as it relates to both ESAs and Service Animals. California State Law supersedes and governs the lease of private property rentals as they pertain to ESA animals. Please be aware that under new California ESA Law AB 486 (2022), Emotional Support Animals (ESA) are still considered pets and not classified as service animals. Under this law, Property owners have the right to deny an ESA, request documentation, limit to only “service animals” and charge pet fees similar to airline policies for ESA dogs and other non-service dogs. The fine for misrepresenting an ESA as a “Service Animal” is punishable by fines and jail time in the State of California. If an unauthorized pet is on the premises, Occupant is responsible for all damage caused by the pet, Occupant, Authorized Guests, pet and all occupants may be required to immediately leave the premises, or be removed from property for violation of House Rules.
🐾 Some of the vacation rentals we manage that do allow 1 small non-shedding dog are shown with a paw print in the upper right hand corner of listing photo on the main page that shows all of our short term rentals. A pet fee is required.