Frequently Asked Questions

For all of our vacation rentals, the remaining balance is automatically charged to the credit card on file 60 days before your arrival. There’s no need to contact us! You will receive an email receipt as soon as the payment is processed. All details regarding your final payment and schedule are outlined at time of booking when your reservation was confirmed.

Your arrival instructions and property address will be automatically emailed to you 7 days before your check-in date. These details include everything you will need to know about accessing the property, parking and Wi-Fi. On the day of arrival, you’ll also receive a text message with key information about how to enter the home. All of our Santa Barbara vacation rentals are equipped with keyless entry systems, so there is no need to meet anyone at the property in person. Simply follow the instructions provided, and you’ll be ready to start your stay!

Because we manage private second homes, we release the exact address 7 days before arrival—along with your check-in instructions. This policy helps protect the privacy of current guests and ensure that each stay is peaceful and secure. While the majority of guests are respectful, we have had to institute this policy for everyone's privacy. Rest assured, as a trusted local Santa Barbara vacation rental company with decades of reviews and experience, our properties are located with approximate locations that can be seen on the map view. Thank you for your understanding!

We take your health and safety seriously and always have! Our housekeeping partner is a licensed, bonded, and CDC-approved cleaning company that follows strict, property-specific protocols for every clean. We are proud to offer a level of care that ensures every guest arrives to a property that is not just clean—but truly welcoming.

We love pets too! Please note that the homes we manage are privately owned and not public accommodations subject to ADA requirements regarding Emotional Support Animals (ESAs) and other types of animals. If a property does allow a dog, it will be indicated with a paw print icon on the top corner of the listing photo. These homes typically allow one small, non-shedding dog with an approved pet fee. Per California State Law AB 486 (2022), ESAs are considered pets, not service animals. As such, property owners have the legal right to deny ESAs, request documentation, limit access to verified service animals only, and charge applicable pet fees—similar to airline policies.Please understand: misrepresenting an ESA as a service animal is a serious offense in California and may result in fines or legal consequences. We truly appreciate your understanding as we balance guest comfort, property owner rights, and state laws.

The quickest and easiest way to reach us is by phone or by emailing us directly at info@hallercoastalhomes.com. We are a fully integrated Santa Barbara property management company with Airbnb, VRBO, Booking, Marriott, Hyatt, American Express and over 60 other partners, which means that once your reservation is confirmed through one of those platforms, your booking details are securely passed into our internal system. To ensure you don’t miss any important updates (like arrival instructions or check-in info), check all emails and text messages and please make sure to contact us directly. We’re always here and happy to help so we would love for you to reach out any time!

While we do offer a simple way to purchase insurance through Rental Guardian directly on our website, please note that we are a property management company and not licensed insurance agents. Because of this, we are unable to answer specific questions about coverage or policy details beyond what’s provided on our site. To help you make an informed decision, we’ve included a downloadable brochure under our “Guest Services” section, specifically under “Trip Insurance.” It outlines what is and isn’t covered.

We are so glad you are excited to start your stay, but an early check-in or late check-out is not possible. While we truly wish we could offer everyone a little extra time, vacation homes require significantly more preparation than hotel rooms. With full-property cleaning, disinfection, and laundry (which alone takes 4–5 hours), our housekeeping and maintenance teams need the full window between guests to ensure everything is spotless, safe, and ready for your arrival. In many cases, guests are checking in the same day others are checking out, and we must honor that tight turnaround. All door codes activate at 3:00 PM sharp for arrivals for Santa Barbara / Montecito Properties.

We are excited to welcome you! To help you experience the very best of Santa Barbara and Montecito, we’ve curated local recommendations for dining, activities, and tours—available both on our website here and inside the property when you arrive. We highly recommend making dinner reservations a few days in advance and booking any tours or experiences early. Santa Barbara is a popular destination year-round, and tables and activities, especially on weekends and during our busy seasons can fill up fast. Planning ahead helps ensure your vacation is relaxing, seamless, and full of unforgettable moments!

When staying in a privately owned home, please keep in mind that it is not the same as staying in a hotel room. Just like in your own home, quick, common-sense decisions may need to be made. If there is ever a fire or other emergency, always call 911 immediately. Each property includes an emergency info binder and a one-page Quick Reference Sheet with helpful diagrams and important details about the home. If you're experiencing a true emergency like an active plumbing leak or you're locked out of the property and it is “after hours”, please call the number provided in your arrival instructions to be connected with our on-call team. During normal business hours, you can call or text us using the number in your arrival instructions and someone will get back to you within a couple of hours. We’re always here to help ensure your Santa Barbara stay is smooth and enjoyable!

Each of our properties is individually owned, so amenities may vary slightly from home to home. That said, all of the essentials are covered to ensure a comfortable stay. While we don’t provide a full inventory list for each property, you can view the key amenities we highlight by clicking here! Let us know if you have any specific questions — we’re happy to help!

We’re sorry, but we are unable to accept mail or packages on behalf of guests. All mail is automatically forwarded to the property owner and we cannot be responsible for anything that may be lost, forwarded, or delivered before/after your arrival. Packages sent via UPS/FedEx may/may not arrive however, we will not be able to collect or send these to you if delivered before or after your stay. If you are expecting a delivery, we recommend sending it to the nearby UPS Store just a couple of miles away (if you're staying in the West Beach or Mesa area of Santa Barbara) If you are staying with us as a monthly guest, feel free to reach out — some properties may have mail service available, and we’re happy to go over the options with you!

Every property includes at least one designated parking space and some offer two. Parking details were included when you booked, but please note that additional parking—especially in the West Beach neighborhood—is extremely limited due to resident parking and street sweeping days. There is overnight parking available at the nearby train station or city lots, if needed.

GOOD NEIGHBOR POLICY: Our city has a VERY strict NO party, NO social gatherings policy in effect for all vacation rentals in residential zones. Occupant may not host parties on the premises or invite guests to the premises with the intention of having a party or social gathering that would disturb neighbors, owners or occupants in adjacent rental properties.  Quiet time for guests is from 10:00pm-8:00am.  Gathering on outdoor patios or loud indoor gatherings past 10:00pm that disturbs neighboring properties is not permitted at any time. Some properties located in residential neighborhoods may/may not have decibel measuring devices located outdoors to stay in compliance with city noise ordinances. If the property you are staying at has this decibel meter, guests will be alerted via text and email if noise is too loud after 10:00pm and before 8:00am. These are not listening devices, do not record conversations and are only installed to make sure the Good Neighbor Policy is strictly adhered to and property is in compliance with the city's noise ordinance.

When booking through platforms like VRBO or Airbnb, please note they charge a separate service fee. This fee is included in their quote and paid directly to them, not to Haller Coastal Homes.For VRBO bookings, your rental agreement outlines the exact amounts due to our company and the payment schedule. Your credit card statement may reflect a different amount, as it includes VRBO’s fee. Often, the first payment shown on VRBO includes their service fee, making it appear higher than what we actually charge. This may result in your second payment appearing larger through their app due to the service fee you paid to them on the first payment, not to our company. Always refer to your signed rental agreement for accurate details.

Santa Barbara’s coastal properties are naturally cooled by our refreshing ocean breezes, and most homes in the area were not originally built with central A/C — simply because it is rarely needed! That said, many of our vacation rentals do offer central air or high-efficiency portable A/C units for added comfort on warmer days.If climate control is important for your stay, just reach out! We are happy to confirm what is available in the home you have booked and ensure it meets your expectations. Your comfort is our priority!